THE
brief.
watford handyman is a small, family-run handyman business — fixing, painting and decorating, flat-pack assembly, minor electrical, the odd jobs in between — trading in central watford since 2005 with a published rate card and a book built on repeat customers. twenty years of reputation, in the biggest town in the county.
the website was a template-builder site whose homepage weighed around 450 kilobytes before it had shown a single job. it took personal details through a contact form with no privacy policy anywhere on the site. and the landline the business had always used was gone — so that form, on that page, had quietly become the entire front door to a twenty-year-old business. if it failed, the work stopped arriving.